❓ Help Centre

obajee Frequently Asked Questions

Everything Bangladeshi players need to know about registering, depositing via bKash and Nagad, withdrawing winnings, cricket betting, bonuses, and playing safely at obajee.

Welcome to the obajee Help Centre. This FAQ covers the questions our players in Bangladesh ask most often — from opening your account and making your first bKash deposit, to understanding wagering requirements, betting on BPL matches, and using our responsible gaming tools. If you cannot find the answer you need here, our support team is available around the clock at [email protected].

Why Players Trust obajee

Fast
Instant bKash Deposits
Top up your account in under 60 seconds via bKash, Nagad, or Rocket.
Secure
🔒
SSL-Encrypted Platform
256-bit encryption protects every transaction and login on obajee.
Live
🏏
Cricket & Live Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches in real time.
21+
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Responsible Gaming
Deposit limits, self-exclusion, and time-out tools available to all players.
Bonus
🎁
Welcome Bonus
New players enjoy a generous welcome offer on their first deposit at obajee.
Support
💬
24/7 Support
Our team responds to all enquiries at [email protected] day and night.
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Account & Registration

How do I create an account on obajee?

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Creating an obajee account takes less than two minutes. Visit the obajee Login page, click the registration option, and fill in your mobile number, preferred username, and password. You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and you can make your first deposit immediately. Players must be aged 21 or above to register.

What documents do I need for account verification on obajee?

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obajee requires a valid government-issued photo ID for KYC verification — a National ID card (NID), passport, or birth certificate are all accepted. You may also be asked to submit a selfie holding the document. Verification is typically completed within 24 hours. You can deposit and play before verification is complete, but withdrawals are only processed after your identity has been confirmed.

I forgot my obajee password — how do I reset it?

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You can reset your obajee password directly from the login screen by selecting the "Forgot Password" option. Enter the mobile number registered to your account and we will send a reset code via SMS. Enter the code, choose a new strong password, and you will be logged in immediately. If you no longer have access to your registered number, contact [email protected] for manual account recovery assistance.

Can I have more than one obajee account?

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No — obajee strictly permits only one account per player. Operating multiple accounts is a violation of our Terms & Conditions and will result in all duplicate accounts being closed and any associated balances being forfeited. If you believe a duplicate account was created in error, contact [email protected] immediately and our team will investigate and merge your records where appropriate.

How do I close my obajee account permanently?

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To permanently close your obajee account, send a written request to [email protected] from the email address registered to your account. Our team will process your closure request within 48 hours. Any remaining balance will be returned to your registered bKash, Nagad, or Rocket number before the account is deactivated. If you are closing your account due to gambling concerns, please consider a self-exclusion first — it is reversible after the chosen period ends.

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Deposits & Withdrawals

How do I deposit money into my obajee account using bKash?

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Depositing via bKash on obajee is straightforward. Log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen prompt to complete the bKash Send Money transaction to the displayed merchant number. Enter your bKash PIN to confirm. The funds appear in your obajee wallet almost instantly — typically within 30 to 60 seconds.

How long does a Nagad or Rocket deposit take on obajee?

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Nagad and Rocket deposits on obajee are processed in real time and typically reflect in your account balance within 60 seconds of completing the mobile money transfer. During peak hours — particularly on BPL match days or major sporting events — there may occasionally be a short delay of up to 5 minutes. If your deposit has not appeared after 10 minutes, contact [email protected] with your transaction reference number.

What is the minimum deposit amount on obajee?

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The minimum deposit on obajee is ৳200. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no upper cap on a single deposit, though your mobile money provider may impose their own daily transaction limits. We recommend checking your bKash or Nagad app for any applicable daily limits before making large deposits.

What is the minimum withdrawal amount on obajee?

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The minimum withdrawal on obajee is ৳500. Withdrawals are paid out to the same payment method used for your most recent deposit — bKash, Nagad, or Rocket. Your account must be fully verified (KYC complete) before any withdrawal is processed. Unverified accounts can place bets and play games, but the withdrawal function is locked until identity verification is confirmed.

How long do withdrawals take on obajee?

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Most obajee withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours of the request being submitted. During high-volume periods — such as after major cricket tournaments or promotional events — processing may take up to 24 hours. Bank transfer withdrawals (BRAC Bank, Dutch-Bangla Bank, Sonali Bank, Islami Bank) typically take 1 to 3 business days. You will receive an SMS notification once your withdrawal has been sent.

Are there any fees for depositing or withdrawing on obajee?

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obajee does not charge any platform fees for deposits or withdrawals. However, your mobile money provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges, which are set independently by those services. obajee has no control over third-party provider fees. We recommend checking your bKash or Nagad fee schedule within their respective apps before completing large transactions.

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Games & Gameplay

What types of games are available on obajee?

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obajee offers a comprehensive game library designed for Bangladeshi players. This includes cricket betting (BPL, IPL, T20 World Cup, Bangladesh Tigers), live casino games (Teen Patti, Andar Bahar, Baccarat, Roulette, Blackjack), video slots from Pragmatic Play, NetEnt, and Microgaming, crash games, bingo, and specialty titles. Sports betting also covers football, kabaddi, and international leagues alongside the primary cricket markets.

What are the rules for betting on BPL matches at obajee?

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obajee offers match winner, top batsman, top bowler, total runs, and live in-play markets for all Bangladesh Premier League fixtures. Bets must be placed before the market closes — typically at the toss for pre-match bets, or within the live window for in-play wagers. If a match is abandoned or cancelled before the required minimum overs are bowled, obajee will void all bets and return stakes to player wallets in full.

Are the games on obajee fair and tested for RTP?

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Yes — all games on the obajee platform use certified Random Number Generator (RNG) technology supplied by reputable game studios including Pragmatic Play, Evolution Gaming, NetEnt, and Spribe. These studios independently test and certify their games for fairness and Return to Player (RTP) accuracy. The published RTP for each game is displayed on the individual game information page within the obajee casino lobby.

Can I play obajee games on my mobile phone?

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Yes — obajee is fully optimised for mobile play on Android and iOS devices. The entire platform, including sports betting, live casino, and slots, runs directly in your mobile browser with no app download required. Simply visit obajee in your phone's browser, log in, and play. The mobile experience is designed for smaller screens with touch-friendly controls and fast loading times on standard Bangladeshi mobile data connections.

What happens if my internet connection drops during a live game or bet?

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If your internet drops mid-game, obajee's platform saves the state of your session server-side. For casino games, the round in progress at the time of disconnection will be resolved by the game server and the result recorded to your account. For live sports bets that were already confirmed before the disconnection, those bets remain valid and will be settled normally. Reload the page and log back in to see the updated balance and results.

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Bonuses & Promotions

What welcome bonus does obajee offer to new players?

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obajee welcomes new players with a first-deposit bonus that matches a percentage of your opening deposit up to a specified maximum amount in BDT. The exact percentage and cap are displayed on the current promotions page at the time you register. The bonus is credited to your account automatically after your qualifying first deposit is confirmed. Full terms, including the minimum deposit amount required to trigger the bonus, are listed in the promotion details.

What is a wagering requirement and how does it work on obajee?

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A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount before any winnings derived from that bonus can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing. Live casino and slots usually contribute 100% toward wagering, while certain game types may contribute less — check each promotion's terms for exact contribution rates.

Does obajee offer free spins or reload bonuses?

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Yes — obajee regularly runs reload bonuses for existing players as well as free spin promotions tied to featured slot games from providers such as Pragmatic Play and NetEnt. Seasonal promotions are also offered around major events including Eid, Pohela Boishakh, BPL season, and the T20 World Cup. Check the promotions section of the obajee platform after logging in to see what offers are currently active on your account.

Can I withdraw my bonus funds before completing the wagering requirement?

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No — bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement has been completed. If you submit a withdrawal request while a bonus is still active and the wagering requirement is incomplete, obajee will forfeit the remaining bonus balance and any winnings linked to it before processing your withdrawal of the original real-money deposit amount. You always retain the right to withdraw your own deposited funds at any time.

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Safety & Responsible Gaming

Is obajee safe to use for players in Bangladesh?

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obajee is a safe and reliable platform that protects player data and funds using 256-bit SSL encryption on all connections. Financial transactions via bKash, Nagad, and Rocket are secured through those providers' own authentication systems in addition to obajee's platform-level security. Player account data is stored securely and never sold or shared with third parties without consent, as detailed in our Privacy Policy. Our fair-play commitment is backed by certified RNG software from established game studios.

What is the minimum age to play on obajee?

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Players must be at least 21 years old to register and play on obajee. This is a firm requirement, not a guideline. Age is verified during the KYC process, and any account found to belong to a player under 21 will be permanently closed with the balance returned to the depositing payment source. obajee strongly opposes underage gambling and cooperates with any investigation into suspected underage account activity.

How do I set a deposit limit on my obajee account?

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You can set a daily, weekly, or monthly deposit limit directly from your obajee account settings under the Responsible Gaming section. Enter your preferred limit amount and confirm — the limit takes effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour cooling-off period before it takes effect, giving you time to reconsider. If you need help setting a limit, email [email protected] and our team will configure it for you.

How do I self-exclude from obajee?

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To self-exclude, go to Account Settings, select Responsible Gaming, and choose the Self-Exclusion option. You can select a period of 6 months, 1 year, or permanent closure. Self-exclusion is irrevocable for the chosen duration — obajee will not accept reinstatement requests during an active self-exclusion period. Your remaining balance will be returned to your registered payment method. You will also be removed from all marketing communications immediately upon activation.

I think my gambling is becoming a problem — what should I do?

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If gambling is causing you financial, emotional, or relationship difficulties, please reach out immediately. Contact obajee support at [email protected] to request a time-out, deposit limit reduction, or self-exclusion — we respond without judgment and act quickly. For professional support, speak to a mental health counsellor or community health centre in Dhaka, Chittagong, Sylhet, or your nearest city. Recognising a problem early makes a significant difference — you are not alone and help is available.

How does obajee protect my personal and financial data?

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obajee uses industry-standard 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers. Sensitive financial information — such as your bKash or Nagad account details — is never stored directly on the obajee platform; payments are processed through the secure APIs of the respective mobile money providers. Player accounts are also protected by SMS-based two-step authentication during login from unrecognised devices. Full details are in our Privacy Policy.

🙋 Still have a question? Our support team is available 24 hours a day, 7 days a week. Email us at [email protected] and we will get back to you as quickly as possible — typically within one hour during business hours (BST, UTC+6).

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